Customer Service Policy

Sam's Fitness "Equipment for Life" has based its success on providing excellent customer service. So we go to great lengths to ensure that the products listed are currently in stock and the price is true and correct.

We aim to get your order packed and ready for transportation the day after we receive the order. Standard delivery times are usually within 5 working days. Eastern capital cities are quicker.

If we don’t have the item in stock we will notify you as soon as possible.

Refunds

We strive to make sure all our customers are satisfied. Our business is based on repeat business. At present we do not normally give refunds if the customer changes their mind. This is because once fitness equipment is assembled, it is hard to repack and return in a condition that will enable us to resell it.

However we will gladly exchange your gym equipment if it is faulty or has been wrongly described on our website.